FAQ

Product

Q: Why choose titanium? Is your titanium safe?

A: Our products are made from food-grade pure titanium, which is non-toxic, rust-proof, corrosion-resistant, and free from heavy metal precipitation. Compared to stainless steel and aluminum, titanium is lighter, stronger, and odor-free, making it safe for both daily and outdoor use.

Q: Are there chemical coatings? Is discoloration from heating normal?

A: No paint, Teflon, or chemical film coatings are applied to our products. The golden, blue-purple, or light grey gradients that appear after high-temperature open-flame heating are a natural oxide film reaction unique to titanium. This is a purely physical change, non-toxic, and does not compromise food safety or shorten the product's lifespan. It is completely normal and nothing to worry about.

Q: What's the difference between blasted titanium and crystal titanium? Will colored titanium fade?

Color Formation: Neither the matte silver sandblasted titanium nor the gradient colored crystal titanium (blue, gold, purple, iridescent) uses paint or artificial dyes. The colors are formed from natural oxide films created through high-temperature anodization, with no external plating.

Fade Resistance: The oxide layer bonds seamlessly with the titanium base. It will not fade under daily use and water washing. Only severe, long-term scraping with hard objects may expose the natural silver titanium base, but this will not cause large-area peeling or discoloration.

Differences & Advantages:

Sandblasted Titanium: Features a natural matte silver finish with a smooth, wear-resistant texture. It is fingerprint-resistant and heat-resistant, ideal for minimalist basic cookware and mugs.

High-Temperature Crystal Titanium: Offers a beautiful gradient iridescent look with a denser oxide layer. It resists acid, alkali, and oil stains for easier cleaning, and provides superior visual effects for outdoor photography.

Q: Will single-layer titanium mugs burn my hands when filled with boiling water? Do they have insulation?

A: Single-layer titanium mugs conduct heat rapidly and may scald hands without a protective sleeve. Double-wall titanium mugs offer short-term heat preservation, while single-layer ones have no insulation or cold retention capability. Important: All double-layer products cannot be heated directly.

Q: What stoves are titanium cookware compatible with? Is induction cooktop available?

A: Our titanium cookware works perfectly with open fire, gas stoves, and alcohol stoves. However, most pure titanium models are not compatible with induction cooktops.

Q: How do I clean and maintain titanium products if they turn black from burning, or for daily care?

Daily Cleaning: Rinse with warm water and a soft sponge. Mild detergent is allowed. Never use steel wool or abrasive scrubbers to avoid scratches.

For Burnt Black Stains: Soak in warm soapy water first to soften residues, then wipe gently. Light discoloration from heating is natural oxidation, so no need to scrub hard.

Maintenance Tips: Dry thoroughly after washing to keep its finish. Avoid long-term empty high-heat burning to reduce heavy darkening.

Ordering

Q: How do I place an order?

A: You can place an order directly through our website or by calling our customer service team.

Q: Can I add or remove items from my cart?

A: Yes, you can modify your cart at any time until you confirm and submit your order.

Q: Do I need an account to place an order?

A: While not mandatory, creating an account allows you to track your order history, manage saved lists, and enjoy faster checkout in the future.

Q: Can I modify or cancel my order after payment?

A: Modifications or cancellations are available before shipment. Once the package is shipped and in transit, changes or cancellations are not allowed.

Q: Do you accept mixed-item bulk orders with custom services?

A: Yes, mixed wholesale orders and OEM customization are supported. Please contact our customer service at us@anttrek.com for exclusive wholesale pricing and custom inquiries.

Payment

Q: Is my payment information secure?

A: Yes, we use secure encryption technology to protect your payment information.

Q: Do you offer Cash on Delivery (COD)?

A: Sorry, we currently do not offer the Cash on Delivery (COD) payment option.

Shipping

Q: What is the free shipping minimum order value?

A: We offerfree standard shipping on all products with no minimum spending threshold.

Q: How fast will my order ship after payment?

A: Orders are dispatched within 24–48 hours from Monday to Friday. Shipments will be delayed on weekends and holidays. If any production delay occurs, we will notify you in advance.

Q: How long does delivery take?

A: Standard shipping takes around 7–15 working days, excluding customs clearance delays.

Q: Can I track my order?

A: Yes, you can track your order's progress by logging into your account or using the tracking information provided in your order confirmation email.

Returns

Q: What is your return policy?

A: Returns and exchanges are acceptable within30 daysafter receiving your parcel. For non-defective returns, items must be unused with original packaging intact.

Q: What should I do if my items arrive dented or damaged?

A: Please take complete photos and videos of the outer package and damaged goodswithin 24 hours of receipt, then contact our customer service for a proper after-sales solution.

Q: How do I return an item?

A: Please visit our "Returns Policy" page or contact customer service directly for instructions on initiating a return.

Q: Who pays for return shipping?

A: This depends on the reason for the return. For returns caused by personal reasons with no product quality problems, customers shall bear all return shipping fees and relevant customs duties.